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Expert knowledge: The 9 most frequently asked questions about product configurators

Author: Claudia Riener

Configurators are now widely used in many industries and companies and play a crucial role in providing individual solutions for customers. They enable users to customize and configure products according to their own needs. Be it online shopping or planning customized solutions.

In this article, we will answer some of the most frequently asked questions about configurators. Whether you are a company thinking about implementing a configurator or simply interested in this exciting topic, we are here to help you with the answers to your questions.
 

1. How is the configurator connected to my website?

The connection of Combeenation configurators to your website is uncomplicated and hassle-free. You will receive a link of the finished configurator, which you can integrate into your website via iFrame - wherever you want and as often as you want. Either directly in the main menu or also in submenus for the respective product groups or also in a dealer portal that is provided with a login.

You don't need an online store to make this happen. You have full control over the output of the configurator and can specify whether it should be a bill of materials, an email, a quote or something else.
 

2. How do I maintain my product data in the configurator?

Since it is likely that you will make changes to your assortment (item numbers, prices, images, ...) over time, it is important that the configurator's database is also maintained accordingly.

We offer the following options for this purpose:

  • The integration of the configurator into your ERP system or the connection to your PIM system: this offers you a significant simplification of your workflow, prevents problems with data synchronization and allows you to avoid manual processes. You can synchronize different types of data, such as item data, price data, bills of materials, availabilities, technical data and much more. This makes collaboration and information flow between different systems seamless and efficient.
  • Additionally, our platform offers an asset area where you have the possibility to manually upload data sources (.xls, .xlsx, csv) or text data (txt, svg, xml, html...).
Expert knowledge: The 9 most frequently asked questions about product configurators
Expert knowledge: The 9 most frequently asked questions about product configurators

7. What is better: 2D or 3D?

The decision between a 2D and a 3D configurator is of great importance, as there are different advantages and disadvantages depending on the product and target group. From our experience, we advise against starting with a 2D configurator and switching to 3D later. It is crucial not to compromise here, as the choice between 2D and 3D can have a significant impact on the success of the configurator.

Therefore, it is important to be clear in advance which goals you are pursuing with the configurator and who the users are.

For example, if you want to offer the customer a shopping experience and/or present the product optimally, we recommend a 3D representation. That's why the trend for consumer goods is clearly going in the direction of 3D visualization. If the goal of the configurator is different, for example to support the sales team and/or to find the right product combinations in order to quickly create offers, a 2D configurator can be completely sufficient.

Have you read our blog article: "2D vs. 3D Configurator: Which one is right for me?"
 

8. Can the configuration be saved?

Of course. This function is standard at Combeenation. When you save the configuration, you will receive a link of the respective configuration by e-mail and you can open and continue it at a later time.
 

9. Is your question not included?

We will be happy to take the time for a personal meeting with you to answer all open questions.